Return Policy

1 GUARANTEES AND RIGHT OF WITHDRAWAL (RETURN POLICY)

1.1 GUARANTEES

LITTLE TALENTS SHOP, guarantees that all the products offered are original brand products, with a manufacturer's guarantee and without any defect, with their legally recognized guarantee periods. The other products marketed through LITTLE TALENTS SHOP have the legally established minimum warranty period and will be that of the very nature of the product.

In the unlikely event that a marketed product shows any damage, please contact LITTLE TALENTS SHOP immediately via email hello@little-talents.com, to indicate the procedure to return the product. Now in which the defects of the same are verified, the same will be repaired or replaced, or a reduction in the price will be made or all the economic amounts paid will be returned, as appropriate in each case, not assuming in no case, an additional cost for the client.

In order to assert the guarantee of the products purchased, the consumer can contact both the seller and the manufacturer from the delivery of the product and always in accordance with the conditions and limitations set forth in the applicable regulations.

In the event that the defect or lack of conformity manifests itself after 6 months from the delivery of the product after purchase, the customer must demonstrate to the manufacturer or seller that the failure, defect or lack of conformity already existed when the product was delivered originally existed.

When a product does not conform, the customer may choose between its replacement or repair, without the customer being charged the expenses that these events entail.

In case of lack of conformity with the product received, the consumer has the obligation to inform the seller within two months of becoming aware of it.

To claim and start processing the incident, the customer must write an email to hello@little-talents.com, indicating the facts and the necessary instructions will be provided to meet your request.

1.2 RIGHT OF WITHDRAWAL

In accordance with the provisions of the General Act for the Defence of Consumers and Users and other complementary laws, users are informed of the following aspects:

All users can exercise their right of withdrawal within a maximum period of 14 calendar days from the time the product was received, and must be exercised directly against LITTLE TALENTS SHOP and under no circumstances against the seller.

The user who wishes to exercise his right of withdrawal regarding the purchase made, must follow the following steps in any case:

1. Communicate to LITTLE TALENTS SHOP your desire to exercise your right of withdrawal through any of the customer service channels or, if you prefer, by sending any other unequivocal statement that you wish to exercise your right of withdrawal. Once received, LITTLE TALENTS SHOP will inform the user how to return the product, even before starting the contracting process described in these conditions.
2. The user must assume the direct costs of the return, informed in any case by LITTLE TALENTS SHOP during the process. Likewise, the user will assume any possible damage or deterioration of the product during transport and the derived responsibilities.
3. In the case of products that are not suitable to be returned for reasons of health protection or hygiene, the user must deliver the product properly packaged, without unsealing and without clear signs that it has been opened, used and/or manipulated. Once the product is received, if any type of manipulation, damage or sign is detected that suggests that the product in question has been manipulated, opened, modified, altered or there is a risk of it, the product in question will be immediately returned to the end customer by postal delivery cash on delivery, the user assuming the shipping costs. On the other hand, the return of all those products that are intact, and do not present any type of manipulation of the protective film of the box or wrapping, will be accepted.
4. Upon receipt of the request to exercise the right of withdrawal, the system will send an email confirming that it has received the request. Subsequently, it will proceed to refund the economic amount paid (including, where appropriate, the delivery costs and less the direct costs of the return in case the transport offered by LITTLE TALENTS SHOP has been used) within a maximum period of 14 calendar days from the time of receipt of the request for the right and receipt of the purchased product. In any case, the payment of the economic amounts will be made through the means used by the user to make the initial payment, unless the user states a different one and in which case he may incur additional costs.

It will not be possible to exercise the right of withdrawal in those cases in which products made according to the consumer's specifications or clearly personalized are purchased, or that, due to their nature, cannot be returned or may deteriorate or expire quickly.

On the other hand, it will not be possible to exercise the right of withdrawal when the products that are already unsealed are not suitable to be returned for reasons of health protection or hygiene.

LITTLE TALENTS SHOP will reimburse the user for the price of the product, as well as the initial shipping costs. The user always bears the return costs.

In the event that the user requests the exercise of their right of withdrawal, the end customer will be reimbursed all the economic amounts initially paid, including, where appropriate, the delivery costs, without undue delay and, in any case, before the 14 calendar days have elapsed from the date on which the right of withdrawal was requested and provided that the product or proof of its return has been received.

In the event that the user had been offered various delivery methods and he had expressly selected a delivery method other than the least expensive method of ordinary delivery, LITTLE TALENTS SHOP will have the right not to return the additional costs derived from said method. of delivery.

1.3 RESPONSIBILITIES OF LITTLE TALENTS SHOP

LITTLE TALENTS SHOP undertakes that the contents, data or information regarding the products or services offered on its website are reliable, truthful and exact, and is responsible for the prices and characteristics advertised.

The products offered have the legally recognized guarantee periods.

The catalogues provided by each of the sellers attached to the platform are their responsibility and must comply with current legislation at all times.

1.4 CUSTOMER SERVICE

LITTLE TALENTS SHOP makes available to end customers and affiliated sellers a customer service in Spanish and English, via email hello@little-talents.com, in which due attention will be given to all queries, complaints and questions raised in relation to the purchase of products through the LITTLE TALENTS SHOP system.

In order to guarantee direct attention from the customer service department, in the event that a user has a claim, they will be provided with an identification number and proof of the claim submitted will be sent to their email address, with a response to claims received as soon as possible from the filing of the claim.